Patient Information
Patient Information
Appointments
A standard consultation is between 10 to 15 minutes. If you require pap smears, have more than one issue to discuss or a complex problem, such as insurance medical, minor surgeries, immunisation or pregnancy/antenatal check-ups, please kindly advise our reception staff that you require a long consultation or arrange a long appointment online.
We are happy to receive an appointment with more than one family member, but please make sure you have made an appointment for each member prior to attending. Patients without appointments attending the consultation might incur extra cost and cause unnecessary delays.
Please notify our reception staff upon your arrival. If you have been sitting at the waiting area for more than 20 minutes, please ask our reception staff to check that your arrival has been entered onto the computer.
Languages
Our team members are able to speak English and Cantonese and Mandarin.
Cancellations
If you are unable to attend your appointment, please call (02) 9884 9300 to reschedule/cancel. Please note that a $30 no-show fee applies if you fail to cancel/reschedule your booking at least 3 hours prior to your booking with GPs / 24 hours prior to your booking with Allied Health providers such as Podiatrist, Physiotherapist & Dietitian. Thank you for your understanding.
Consultation Fees
For consultation fee details, please access the link below.
https://www.hotdoc.com.au/medical-centres/chatswood-NSW-2067/sirius-health/doctors
Additional fees
Additional fees apply for procedures & items to ALL patients, including but not limited to: Large/complicated wound dressing Implanon insertion/removal; Excisions/minor surgeries; Private vaccines; all types of forms/paperwork, Workcover/CTP cases without approval from insurers. Extra time requires for doctors to fill out any types of forms. Please notify the reception staff while making the appointment, so the reception staff can arrange sufficient consultation time for you. Caution: These costs are not covered by Medicare.
Please speak to our reception staff for payment details. Fees are payable at the time of consultation by Cash, MasterCard or Visa. However, please note that we are unable to accept cheque payments. If the level of consultation is uncertain, a standard consultation fees will be charged beforehand, any outstanding payment will be charged after the consultation.
Telephone & Electronic communication
If you request to speak to your doctor directly, you may be asked to leave your name & contact details. Your doctor will return your call at the earliest convenience. If it is an urgent matter while your doctor is not available to pick up your call, another doctor or registered nurse will answer the call. Caution: information sent via electronic could be intercepted/ read by someone other than the intended recipient.
Prescriptions & Referrals
Results
If you have not received any feedback related to your test after two weeks, and you would like to review your results with your GP, please contact our reception. They will schedule an appointment for you.
You will be contacted by the reception or your doctor to book in for a consultation once your results reveal any urgent concerns.
Reminders & Recalls
Home Visits
After Hours Service
If you require medical care outside of our normal business hours,
please call Sydney Medical Service Co-operative Limited on (02) 8724 6300 .
Bulk billing is available to all Medicare & Veterans Affairs card holders.
Sydney Medical Service Operating hours:
Weekdays: 6pm to 8am
Saturdays: 12pm to 8am
Public Holidays 24 hours