Our team members are able to speak English and Cantonese and Mandarin.
本診所職員能說英語、粤語和國語。

If you are unable to attend your appointment, please call (02) 9884 9300 to reschedule/cancel. 

💵 $30 No-show fee 缺席費
Please note that a $30 no-show fee applies if you fail to cancel or reschedule your appointments at least 3 hrs prior to your appointment time with GPs / 24 hrs prior to your appointment time with Allied Health providers such as Podiatrist, Physiotherapist & Dietitian. Thank you for your understanding. 請注意，若您未能在家庭醫生預約時間3小時前/專職治療師如物理治療師,足部治療師 & 營養師預約時間24小時前取消或重新安排預約，則需支付 $30的缺席費。感謝您的理解。

Bulk billing medical consultation service is available for patients with a valid Medicare/DVA card with the following conditions. Patients MUST present their valid Concession & Medicare cards. All other patients are required to pay consultation fees.

持有有效醫療保健綠卡(Medicare)/退伍軍人事務部卡的應診者並滿足以下條件，均可享有免費醫療諮詢服務。應診者必須出示有效的優惠卡和醫療保健綠卡。其餘應診者均需支付診金.

The doctors have the right to make the final decision about the consultation fees
以上收費醫生擁有最終決定權

💵 Additional fees 附加費用 

Additional fees apply for procedures & items to ALL patients, including but not limited to: Large/complicated wound dressing Implanon insertion/removal; Earwax removal; Excisions/minor surgeries; Private vaccines; all types of forms/paperwork, Workcover/CTP cases without approval from insurers. Extra time requires for doctors to fill out any types of forms. Please notify the reception staff while making the appointment, so the reception staff can arrange sufficient consultation time for you. Caution: These costs are not covered by Medicare. Please speak to our reception staff for more payment details.
所有應診者的手術費和項目費都需額外支付，包括但不限於:大範圍/複雜傷口護理; 皮下植入和移除避孕劑; 耳垢清除; 切除/小手術; 私人疫苗; 表格填寫; 尚未獲得保險公司批准的工傷/車禍案件。填寫表格或任何文書工作需要較長時間，請在預約時註明，以便安排充裕的諮詢時間。請注意: 額外支付的費用均非醫療保健綠卡 (Medicare) 承保範圍內。請與我們的接待人員聯繫以了解更多付款詳情。

For Medicare card holders: The clinic processes Medicare claim, excluding patients under 17. A statement/payment receipt will be given after the consultation.
對於有效醫療保健綠卡持有者: 診所將會為應診者處理 Medicare 報銷，但不包括 17 歲以下的應診者。報銷賬單/付款收據將於諮詢後提供。

For Non-Medicare card holders (Private Health Fund Card holders etc): Patients need to do the claim oneself. The clinic will not perform PHF claim for patients.
對於非醫療保險卡持有者(私人保險卡持有者等等)：應診者需自行處理私人保險報銷。診所不會為病人辦理相關手續。

If you request to speak to your doctor directly, you may be asked to leave your name & contact details. Your doctor will return your call at the earliest convenience. If it is an urgent matter while your doctor is not available to pick up your call, another doctor or registered nurse will answer the call. Caution: information sent via electronic could be intercepted/ read by someone other than the intended recipient.

若您要求直接與您的醫生對話，我們可能會請您留下姓名和聯繫方式以便您的醫生會盡快回覆您的電話。若是緊急事項，而您的醫生不便接聽電話，其他當值醫生或註冊護士會代為接聽電話。
請注意:電子通訊內容雖是保密,但亦會有資料外洩的機會。

You are required to make an appointment with a General Practitioner (GP) for prescriptions or specialist referrals.
您需先預約全科醫生(GP)以獲取處方或專科介紹信。

To review results of any tests, an appointment is required. 
請安排預約以查看測試結果。

If you have not received any feedback related to your test after two weeks, and you would like to review your results with your GP, please contact our reception. They will schedule an appointment for you. 若您在兩週後仍未收到與測試相關的結果，而您想跟您的醫生查看結果，請聯繫我們的接待處，他們會為您安排預約。

You will be contacted by the reception or your doctor to book in for a consultation once your results reveal any urgent concerns.
一旦您的結果顯示有任何緊急問題，接待處或您的醫生會聯繫您以安排預約諮詢。

Our Practice is committed to preventative care. Our Practice will seek your permission to be included in our reminder system. We may issue you a reminder notice from time to time offering you preventative health services appropriate to your care. If you do not wish to be a part of this system please notify your Doctor or reception.
我們診所致力於提倡預防性護理。診所會徵求您的許可，將其納入我們的提醒系統。我們會定時向您發出提醒的通知，提供適合您的預防性健康護理服務。若您不希望接收提醒的通知，請通知您的醫生或接待處。

Home visits may be available for our regularly attending patients. However, it is up to the doctor’s discretion in whether it is necessary and there will be an out of pocket fees. Please contact our reception staff for more information.
家訪可提供給定期就診的應診者。然而，這取決於醫生認為是否有家訪的需要。當中會有自費的需要。請聯繫我們的接待人員以了解更多信息

Please dial 000 for any emergencies.
如有任何緊急情況，請撥000。

If you require medical care outside of our normal business hours,
please call Sydney Medical Service Co-operative Limited on (02) 8724 6300 .
如您在診症時間以外的時段有醫療護理的需要，請致電(02)8724 6300聯繫悉尼醫療服務合作有限公司。

Bulk billing is available to all Medicare & Veterans Affairs card holders.
所有持有有效醫療保健綠卡(Medicare)/退伍軍人事務部卡的持有人均可享有免費醫療諮詢服務。

Sydney Medical Service Operating hours:
Weekdays: 6pm to 8am
Saturdays: 12pm to 8am
Public Holidays 24 hours
悉尼醫療服務合作有限公司診症時間：
週一至週五:6pm – 8am
週六: 12pm – 8am
週日及公眾假期24小時